Last Updated: June 22, 2026

At Oak Tree Naturals, a brand owned and operated by Peakpurity Organics Pvt. Ltd., we strive to provide a seamless shopping experience and ensure that your skincare and personal care products are delivered safely and efficiently. Please read this Shipping & Returns Policy carefully before placing an order.

Shipping Policy
Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed, shipped, or delivered on Sundays, public holidays, or non-working days.

During festive seasons, promotional campaigns, product launches, or periods of high order volume, processing times may be extended. In such cases, customers will be informed of any significant delays whenever possible.

Shipping Coverage

Oak Tree Naturals currently delivers products across most locations in India through trusted logistics and courier partners. Delivery availability may vary depending on your location and serviceability of the PIN code provided during checkout.

Delivery Timelines

Delivery timelines vary based on the destination and courier partner availability. Most orders are delivered within 2–7 business days from the date of dispatch. Deliveries to remote or difficult-to-reach locations may take longer.

While we make every effort to ensure timely delivery, estimated delivery dates should be considered indicative and not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed. From time to time, Oak Tree Naturals may offer free shipping promotions or special delivery offers at its sole discretion.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp, depending on the contact information provided during checkout. Customers can use the tracking information to monitor the status of their shipment.

Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

Adverse weather conditions
Natural disasters
Transportation disruptions
Public holidays
Government restrictions
High courier volumes
Incomplete or incorrect shipping information

Oak Tree Naturals shall not be held liable for delays caused by third-party logistics providers or unforeseen circumstances.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at the time of purchase is accurate and complete.

If an order cannot be delivered due to an incorrect address, incorrect contact information, or customer unavailability, additional shipping charges may apply for re-delivery.

Damaged or Missing Deliveries

If your order arrives damaged, tampered with, or incomplete, please contact our customer support team within 48 hours of delivery.

To facilitate a quick resolution, customers may be required to provide:

Order number
Photographs of the package
Photographs of the product
Description of the issue

Claims submitted after 48 hours from delivery may not be eligible for replacement or refund consideration.

Return & Refund Policy
Return Eligibility

Due to hygiene, safety, and product integrity considerations, skincare and personal care products can only be returned under specific circumstances.

Returns may be accepted if:

A damaged product is received.
A defective product is received.
An incorrect product is delivered.
The order is incomplete due to missing items.

All return requests are subject to verification and approval by Oak Tree Naturals.

Non-Returnable Products

Returns will not be accepted under the following circumstances:

The product has been opened, used, or partially consumed.
The customer changes their mind after purchase.
The product has been damaged due to misuse or improper storage.
The product was purchased under a special clearance or promotional sale, unless received damaged or defective.
Minor packaging or label variations occur due to product upgrades or manufacturing changes.
Return Request Process

Customers must submit a return request within 48 hours of receiving the order.

The request should include:

Order number
Customer name
Contact details
Clear photographs showing the issue
Brief explanation of the concern

Our team will review the request and may contact the customer for additional information before making a final decision.

Replacement Policy

If a return request is approved, Oak Tree Naturals may offer a replacement product at no additional cost to the customer.

Replacement eligibility will be determined after reviewing the submitted evidence and verifying the issue.

Refund Policy

In cases where a replacement is not possible, Oak Tree Naturals may issue a refund at its sole discretion.

Approved refunds will be processed to the original payment method used during the purchase. Depending on the payment provider and banking institution, refunds generally reflect within 3–10 business days after approval.

Non-Refundable Situations

Refunds will not be provided in the following cases:

Incorrect product selection by the customer.
Personal preference regarding fragrance, texture, or appearance.
Allergic reactions resulting from individual sensitivities to ingredients.
Delays caused by courier partners or circumstances beyond our control.
Orders refused by the customer at the time of delivery.
Products that show signs of use, tampering, or damage after delivery.

Customers are encouraged to carefully review ingredient information and perform a patch test before using any skincare product.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation requests cannot be accommodated. Customers may only seek a return or replacement if their order qualifies under the conditions outlined in this policy.

Policy Updates

Oak Tree Naturals reserves the right to modify, update, or amend this Shipping & Returns Policy at any time without prior notice. Any changes will be published on this page along with the updated effective date.

Contact Us

For any questions regarding shipping, returns, replacements, refunds, or order-related concerns, please contact us:

Peakpurity Organics Pvt. Ltd.
Brand: Oak Tree Naturals

Email: support@oaktreenaturals.com
Website: oaktreenaturals.com

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy.