Frequently Asked Questions
1. What’s the real story behind Oak Tree Naturals?
1. What’s the real story behind Oak Tree Naturals?
It started small a decade ago, in the hills of Uttarakhand. All our products are ayurvedic, clean, and deeply connected to nature. We simply wanted to deliver skincare rooted in Himalayan purity. Every product you see today was developed through trial, honest feedback, and steady refinement. We are still improving.
2. Why are your skincare products different from others in the market?
2. Why are your skincare products different from others in the market?
We don’t chase trends. We use local ingredients such as Rice Water, Saffron, Apricot Oil, and Sea Buckthorn, backed by Ayurveda. You can’t find any harsh chemicals or fake claims. We believe in just clean, result-driven skincare made for real skin in real climates.
3. What products do you offer for facial care?
3. What products do you offer for facial care?
A variety of products, such as the Under Eye Cream with Rice Water, Rose Gold Face Wash, Aloe Vera Gel, Saffron Serum, and the cult hit Kumkumadi Oil. Each is created to moisturise, illuminate, and soothe, as your skin demands.
4. How does Oak Tree Naturals help with urban skin issues?
4. How does Oak Tree Naturals help with urban skin issues?
Pollution is everywhere. You can’t escape it, but your skincare can help. Our products are made to handle the damage. From Anti-pollution D-Tan Lotion, Anti-Blemish Cream, to Deep Cleansing Apricot Scrub, all backed by natural actives. All these are gentle but effective.
5. Are your products safe for sensitive skin?
5. Are your products safe for sensitive skin?
Yes. We have tested these on different skin types over time. We don’t use parabens or artificial fragrance, just soft textures and Ayurvedic blends. We suggest you do patch tests. That’s just smart skincare.
6. What are your best-selling or must-try products?
6. What are your best-selling or must-try products?
Customer favorites? The Rose Water Mist (pure Damask roses), Kumkumadi Oil, and Lip Balms, especially Apricot Honey. Also, the Foot Cream, people love it. It is skincare that works, not just looks pretty.
7. Is Oak Tree Natural available across India?
7. Is Oak Tree Natural available across India?
Yes, pan-India delivery. Direct from the hills to your doorstep. Just place your order online. We pack it ourselves, ship fast, and arrive fresh.
8. Do you have options for men’s skincare or gifting?
8. Do you have options for men’s skincare or gifting?
Absolutely. There is a complete Men’s Skincare Gift Box that has natural, no-nonsense care. Also, super saver soap combos, facial sets, and thoughtful gifting kits. All these are great for weddings, teams, or something personal.
9. Can I order in bulk or get custom kits for events?
9. Can I order in bulk or get custom kits for events?
Yes, we handle bulk orders for corporates, weddings, retreats, you name it. We can do custom branding, it's budget-friendly, and you have many varieties to choose from. We will help you make your gift clean and clever without any of the plastic fluff.
10. What impact does my purchase make?
10. What impact does my purchase make?
Each order promotes more than 2,000 women farmers, artisans, and small producers in Uttarakhand. You will not only purchase Ayurvedic skincare, but also power an ecosystem of fair wages, actual work, and grounded sustainability.
11. Do your ingredients come from Uttarakhand?
11. Do your ingredients come from Uttarakhand?
Yes. All the main ingredients, such as apricots and saffron, are produced in small farms throughout Uttarakhand. These are grown without shortcuts, picked fresh, and processed minimally. We don’t import what we can grow better here.
12. Do your soaps contain harsh chemicals or artificial fragrance?
12. Do your soaps contain harsh chemicals or artificial fragrance?
Nope. Our soaps are cold-processed. That means no parabens, SLS, or synthetic dyes. They smell great because of essential oils, not lab-made scent. This makes them good for skin and safe for kids, too.
13. What's so special about your lip balms?
13. What's so special about your lip balms?
They are simple, but effective. Made from beeswax, natural butters, and fruit oils. You can’t find any petroleum or weird stickiness. Apricot, Honey, Rose Tint, Almond, you will probably finish the whole tube.
14. Is Oak Tree Naturals certified or regulated by any authority?
14. Is Oak Tree Naturals certified or regulated by any authority?
Yes. Our products are FSSAI, AYUSH, and GMP certified. We follow compliance like a religion. All documentation is clean. You can ask us for certificates, and we will share.
15. What’s the shelf life of your products?
15. What’s the shelf life of your products?
Depends on the product. Most range between 12 and 24 months. There’s a manufacture and expiry date on every label. We recommend storing them in a cool and dry place. They don’t like heat.
16. Do you test on animals?
16. Do you test on animals?
No. Never. Not even a maybe. All products are cruelty-free. We test on volunteers, team members, and long-time customers, the people who believe in the brand.
17. Do you sell on Amazon or marketplaces?
17. Do you sell on Amazon or marketplaces?
We prefer direct orders, less price-cutting, and more control. A few select products are on Amazon and niche wellness platforms. The best experience still comes from our official website.
18. Can I return or exchange if the product doesn’t suit me?
18. Can I return or exchange if the product doesn’t suit me?
We are flexible. If there is damage, defect, or allergic reaction, we handle it quickly. Want a Refund or a Replacement? Just send proof within 5 days of receiving. We are humans behind the screen, not bots.
19. Do your products help with acne or pigmentation?
19. Do your products help with acne or pigmentation?
Yes, we have got a strong anti-acne line from Anti-Blemish Cream, Saffron Serum, to Kumkumadi Oil. These are great for spots and dullness. These are not overnight magic, but they help if you use them right.
20. What’s your long-term vision? Where is Oak Tree Naturals heading?
20. What’s your long-term vision? Where is Oak Tree Naturals heading?
We have a straightforward vision: keep it natural, keep it effective, and keep it with the purity of the Himalayas. Our intentions are to become more zero-waste in our packaging, engage with more women-run farming cooperatives, and provide more skincare education to make individuals aware of what they are putting on their skin and why.
21. What kind of skin types do your products suit?
21. What kind of skin types do your products suit?
We keep our formulas mild and suitable for sensitive, dry, oily, and mixed skin. You should patch-test, though, especially for face creams or oils. Himalayan herbs are strong. Sometimes skin needs a day or two to adjust. If you have a specific concern, just ask us before you order. We answer fast.
22. Can men use your skincare range too?
22. Can men use your skincare range too?
Of course. Skin doesn’t care about gender. Our soaps, scrubs, and balms all work for anyone. We don’t label things “only for men” or “only for women.” If the product solves your skin problem, use it.
23. Who stands behind the production of the Oak Tree Naturals products?
23. Who stands behind the production of the Oak Tree Naturals products?
We are a proud local family in Uttarakhand, headed by artisans, herbalists, and real-life women and men who believe in slow beauty. We started in our early years with natural soaps and modest formulas such as our Foot Cream and Anti-Wrinkle Night Cream. We have developed a process over the years that is based on the Himalayan herbs, Ayurvedic insights that date back centuries, and science that continues to evolve modern skincare.
24. Can I gift your hampers for corporate or bulk occasions?
24. Can I gift your hampers for corporate or bulk occasions?
Yes, and people do it often. We offer bulk rates for weddings, Diwali, new joiners, and client gifts. We even print custom notes inside. You will get eco-friendly packaging, tracking updates, and a clean, branded finish. Write to us, and we will plan it with you.
25. Do you use preservatives in food or skincare items?
25. Do you use preservatives in food or skincare items?
Only when necessary. Like natural tocopherol (Vitamin E), which keeps oils stable, or plant-based preservatives in our scrubs. No parabens or sulfates. In foods, we follow FSSAI rules. Nothing is added for the sake of shelf life. We prefer small batches.
26. Do you support any NGOs or local communities?
26. Do you support any NGOs or local communities?
Yes. The women behind most of our products are part of local Self-Help Groups. Many are war widows, ex-farmers, or home-based artisans. We provide raw material, skill training, and fair wages. No middleman, so you buy, they earn.
27. I’m allergic to nuts. Can I use your body butters or oils?
27. I’m allergic to nuts. Can I use your body butters or oils?
You need to read labels carefully. Many of our products use apricot kernel oil, almond oil, or walnut powder. If you are severely allergic, it's best to avoid them. If there are mild problems with it, still patch-test. We don’t want your skin reacting. Ask us and we will suggest the safest ones.
28. How do you make your handmade soaps?
28. How do you make your handmade soaps?
We use the cold process method. It is slow but worth it. Oils are mixed with lye, poured into molds, then cured for 4–6 weeks. That’s how natural glycerin forms, hence no need to add synthetics. Each bar is cut, trimmed, and packed by hand.
29. Can I customize a hamper with my choice of items?
29. Can I customize a hamper with my choice of items?
Yes, we offer that on request. Choose your budget. We will show you options from skincare, teas, food, and candles etc. You pick, we build the box. Great for birthdays, Diwali, or “just because.” Some folks even add handmade notes. We support that too.
30. Where are your products manufactured?
30. Where are your products manufactured?
Right in the hills of Uttarakhand, not in a big city unit. We have got certified rural facilities in Almora and Chamoli. It is supervised by trained staff. Ingredients are locally sourced and processed within 48 hours of harvesting. That’s how freshness stays inside.

